Policies

All clients are advised to have a confidential consultation with the practitioner. You will be advised of available treatments and your suitability will be assessed. You can discuss your expectations and goals and you will have the opportunity to address any questions or queries that you may have. You will be advised of any pre treatment or post treatment care relating to your treatment.

We believe that your personal history, phone number, email and residential address belong to you. We collect this type of information from you in order to provide you with a smooth and efficient service when making appointments, buying products and paying for your services. We do not under any circumstances rent or sell this information to third parties. You can be rest assured that your information is securely stored at WPR’s premises.

We also respect client privacy and dignity and you can be reassured that this will be considered throughout the treatment and within the salon at all times.

It is the policy of WPR to try and accommodate disabled clients who may require the services that we offer. However our entrance does not offer adequate width to accommodate wheelchair access and there is a set of stairs that lead to the treatment rooms. All of our treatment couches have an electric lift capacity which lowers to a considerable height for the ease and comfort of our clients and we will try to endeavour to be as helpful and accommodating as we can within the health and safety guidelines. If we are unable to accommodate your treatment then we will refer you to your nearest approved clinic that has adequate facilities.

It is the policy of WPR that no child under the age of 18 is to be treated with IPL treatments at WPR.

We value our customer’s feedback and would love to hear any comments, both positive and negative; you may have regarding your service at WPR. This survey will remain strictly confidential at all times. Data gathered will be used for internal processes only in order for us to meet your expectations and requirements. The information provided by you will only be viewed by Management. Customer Surveys are carried out regularly to improve and update our services. Please feel free to ask for our Customer Questionnaire.

WPR is committed to give you the very best in service for all treatments given. WPR is committed to our client’s satisfaction 100%. We strive to maintain and provide you with the highest standard of service. However, should you have any concerns or complaints with regards to the service or treatments that you receive; WPR Beauty Spa Cosmetic has a complaints procedure that enables corrective and preventative action.