WPR

Salon Reopen: FAQ on Services & Bookings

Q: I’m unable to book the therapist I prefer for a specific treatment in the online booking system?

A: This could because the therapist is already booked due to the restricted hours and staff capacity we are operating. It could also because we are implementing a ‘treatment bubble’ protocol in the salon, whereby a therapist will stay in her assigned treatment room to minimise contact and keep social distancing.

We would recommend our clients to book the available therapist for your preferred treatment whenever you can. If you need further assistance in booking your appointments, please contact us via info@wprbeautyspaandcosmetic.co.uk or call 01277 633907 and leave a voice message

Q: The prices have increased? 

A: The prices have now increased reflecting the additional cost to the business due to the new guidelines and restrictions. We haven’t increased our prices for the past 3 years, however we have to review the services now and charge accordingly due to the extra increase in the cost. 

We would like to reassure you, that we have taken full measures to provide you with a Covid secure salon. We also have the extra benefit of lots of FREE Parking, at the salon to make your experience stress free and convenient. 

Q: Why I can’t book any massage treatments?

A: We are operating with reduced opening hours and staff capacity to run in line with the guidelines. This unfortunately means that we must restrict some of the services that we have in the past. So we are not currently offering massage until we get up and running and back to full staff capacity. We’ll let our clients know once we are offering massages. Please follow us on our Facebook page or signup for our newsletter to keep up to date with the latest news. 

Q: My booking shows an 1 hour treatment but my actual appointment is only 45mins?

A: We have added 15mins to each booking to allow us extra time to follow up a thorough cleaning protocol in the treatment room after each client. This means your appointment may show as 1 hour in our online booking system, but 45mins would be your regular treatment time and 15 mins would be salon turn around time.

Q: I was on a course before lockdown, how do I book? 

A: For all clients who have current Facial or Body packages running with us, please book a Get Back To Salon Consult (Free of Charge) with your Therapist to discuss an action plan moving forward, so you and your Therapist are ready for action as soon as you arrive at the salon. 

Q: I’d like to top up my B-Tox, what will be the booking process?

A: All B-Tox clients, please ensure you have booked a Prescription appointment with our Aesthetic Nurse to renew your script prior to any treatment booking. The next Prescription date will be Tuesday, 4th August. Please click here to book your appointment online.

Q: Do I need to wear face masks when I visit salon for my appointment?

A: While members of the public must wear face covering in shops and supermarkets from 24 July in England, government officials have confirmed that face covering do not need to be worn by the public in beauty salons, hairdressers or other close contact services. These settings already have extensive protective measures in place including hand washing, screens, visors and social distancing. Clients may wear face covering if they wish. 

Q: I have gift vouchers, how do I book treatments online? 

A: The value of the voucher or remaining value (if used previously) will be honoured and we can convert this to a monitory value. We currently cannot take voucher payments through our booking system yet, although this is something we are looking to do. 

In the meantime, if you’d like to book your appointment with your gift voucher, please email us at info@wprbeautyspaandcosmetic.co.uk or call 01277 633907 and leave a voice message

Q: I’m a member, how do members book services online? 

A: As a valued member, we have you on a priority list. We will be in touch with you individually regarding your appointment and how we are moving forward. 

Q: I need further assistance, can I speak to someone?

A: We are here to help! If you need further assistance, please email us at info@wprbeautyspaandcosmetic.co.uk or call 01277 633907, our lovely Tracy will be on the other end of the line if you need help, have questions or concerns.