When we talk about “personal data” in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
We may collect and use the following categories of personal data about you:
When you order from us, either on the Website or in store, when you book appointment online with our booking system or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website and App as the “billing address”), card, CVC number, the card’s expiry date and a contact phone number for the registered address of the card.
When you come in for treatment or consultation, we may ask for (one or more of) your medical history, allergies, medications, supplements, skin and body conditions, previous cosmetics treatments, current treatment details, cosmetic products you use and lifestyle preferences. We may also take photographs of you during your appointment with us.
We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Websites. We may collect:
• IP address;
• MAC address;
• other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and
• location information.
We collect some of this information using cookies. You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.
When you interact with us, or use any of our pages on social media sites, such as Facebook, Instagram, YouTube and so on, we may collect information about you which could include personal data. For example, when you “Like” a post on our Facebook page, or send us messages on Instagram. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.
We use the personal data you share with us to:
We use the personal data we collect about you to:
Not all of the information used for these purposes is “personal data”; some of it is anonymised or used on an aggregate basis.
We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.
We may share your personal data with the following third parties:
From time to time, we may send you aftercare e-mails relating to your WPR bookings and experiences. We may also send you e-mails with information in relation to any services which we think you might like.
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an “opt-in”).You can sign up to receive notifications (by SMS text, e-mail or by post) of our new collections, exclusive online offers and events on our page.
If you have registered for an account with our online shopping cart on the Website, you have put items in your “Shopping Cart” and then abandoned them, we may send you e-mails to remind you of what you may be missing.
In any case, you can ask us to stop contacting you at any time by contacting us on: email@example.com or 01277 633907 or by using the unsubscribe option in each e-mail.
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, online shopping cart or online booking platform), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you.
If you would like to update, correct or access the personal data we hold about you, please contact us on: firstname.lastname@example.org or 01277 633907.
You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on “Cookies” and in our Cookies Policy.
Our Website and App are not directed at, nor do we knowingly collect personal data from, people under the age of 13.
If you are a child, please do not attempt to book appointment directly with us, or otherwise provide us with any personal data.
Last Updated: 24 May, 2018